Shipping policy

Shipping Methods: Cladessence offers several shipping options to ensure your orders arrive in a timely manner. You can choose from standard shipping, express shipping, and next-day delivery during checkout. The availability of shipping methods may vary depending on your location.

Processing Time: All orders are processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs: Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and your location. You can view the shipping cost for your order during the checkout process before finalizing your payment.

Delivery Time: The delivery time depends on the shipping method selected: Standard shipping usually takes 5-7 business days, express shipping takes 2-3 business days, and next-day delivery ensures your order arrives by the next business day. Delivery times may be extended during holidays or due to unforeseen circumstances.

International Shipping: Cladessence ships internationally. Please note that international orders may be subject to customs duties, taxes, and fees which are the responsibility of the customer.

Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through the link provided in the email.

Shipping Restrictions: Some items may have shipping restrictions based on local laws or regulations. If any items in your order cannot be shipped to your location, we will notify you via email.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service within 7 days of the delivery date. We will assist you in resolving the issue, which may include reshipping the items or issuing a refund.