Faq
Ordering & Payment
Q: How can I place an order on Cladessence?
A: You can place an order by browsing our collection, selecting your desired items, and proceeding to checkout where you will enter your payment and shipping details.
Q: What payment methods does Cladessence accept?
A: We accept major credit cards, PayPal, and other secure online payment methods.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Typically, orders are processed within 1-2 business days and shipped via standard delivery in 3-7 business days.
Q: Does Cladessence ship internationally?
A: Yes, we offer international shipping. Additional shipping fees and customs duties may apply based on your country.
Returns & Exchanges
Q: What is Cladessence's return policy?
A: We offer a 30-day return policy for items in their original condition. Please contact our customer service to initiate a return and ensure you include all original packaging.
Q: Can I exchange an item for a different size or color?
A: Yes, exchanges for different sizes or colors are possible within the 30-day return period, subject to availability. Please contact us for assistance.
Product Care
Q: How should I care for my swimwear?
A: We recommend hand washing your swimwear in cold water and avoiding harsh chemicals or bleach to maintain its quality and longevity.
Q: What are the washing instructions for hoodies and t-shirts?
A: For hoodies and t-shirts, we recommend machine washing in cold water on a gentle cycle and tumble drying on low or air drying to preserve the fabric and fit.
Contact & Support
Q: How can I contact Cladessence customer service?
A: You can reach our customer service team via email at [email protected] or through our contact form on the website. We typically respond within 24-48 hours.